Qualitative research for Zambia : empowering regulators to protect consumer rights in the ICT sector

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dc.contributor.advisorCONSUMER PROTECTION
dc.contributor.authorMukosa, David
dc.date.accessioned2010-07-12T18:17:23Z
dc.date.available2010-07-12T18:17:23Z
dc.date.issued2010
dc.description.abstractThis phase of the research determined how much consumers know about their rights in ICT usage, what type of ICT services they consume, what type of procedures are available to them for escalating their complaints, and what recommendations consumers have for various stake holders in the ICT industry. Most African consumers have been unaware of their rights in relation to quality of service and pricing. Previous research clearly indicates the need for ICT sector regulators to focus on the needs of consumers. The findings in this report support the role of regulators in protecting consumer rights in Zambia.en
dc.formatTexten
dc.format.extent1 digital file (53 p. : ill.)en
dc.identifier.urihttp://hdl.handle.net/10625/44144
dc.language.isoen
dc.publisherUniversity of Zambia, Lusaka, ZMen
dc.subjectCONSUMER PROTECTIONen
dc.subjectZAMBIAen
dc.subjectICT POLICYen
dc.subjectICT SECTORen
dc.subjectQUALITATIVE RESEARCHen
dc.subjectTERMS OF TRADEen
dc.subjectPRICINGen
dc.subjectMOBILE PHONESen
dc.subjectTELECOM REGULATIONSen
dc.subjectREGULATORY REFORMen
dc.subjectSOUTH OF SAHARAen
dc.titleQualitative research for Zambia : empowering regulators to protect consumer rights in the ICT sectoren
dc.typeIDRC-Related Reporten
idrc.dspace.accessOpen Accessen
idrc.project.number104483
idrc.rims.adhocgroupIDRC SUPPORTEDen

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2010-2019 / Années 2010-2019
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