Joling, C.2007-11-131998-04-012007-11-131998http://hdl.handle.net/10625/17340The table of contents for this item can be shared with the requester. The requester may then choose one chapter, up to 10% of the item, as per the Fair Dealing provision of the Canadian Copyright ActText1 digital file (p. 401-405)Application/pdfenIDRCINFORMATION NETWORKSINSTITUTIONAL FRAMEWORKCAPACITY BUILDINGEMPOWERMENTBook Chapter