Gross, Isabelle2011-07-222011-07-222010http://hdl.handle.net/10625/46613Meeting: Consumers Rights Workshop, 9th December 2010, MUPrevious research for this programme made a number of specific recommendations with both policy and regulatory implications and concluded that there were three clear issues that affected consumers adversely in the ICT sector: price of service; quality of service; and access to service. This second stage of research will cover African regulators in five countries: Ethiopia, Kenya, Mauritius, Rwanda and Zambia. The presentation outlines current regulation of the sector in terms of consumer rights.Text1 digital file (9 p. : ill.)enCONSUMER DEMANDCONSUMER PROTECTIONCONSUMER RIGHTSADVOCACYTELECOM REGULATIONSSOUTH OF SAHARAICT SECTORPresentation