Development of a business process outsourcing industry in Kenya : critical success factors; policy brief

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dc.contributor.authorWaema, Timothy M.
dc.contributor.authorOdera, Gilda
dc.contributor.authorAdeya-Weya, Catherine
dc.contributor.authorWere, Peres
dc.contributor.authorMuthoni Masinde, Euphraith
dc.date.accessioned2009-09-18T18:43:15Z
dc.date.available2009-09-18T18:43:15Z
dc.date.issued2009
dc.descriptionThe study was conducted in collaboration with the Kenya BPO and Contact Centre Society (KBPOCCS) and the Kenya ICT Boarden
dc.description.abstractThe research indicated that Kenya (and Africa in general) is viewed as a country with challenged infrastructure, poor work culture and constraining socioeconomic environment. However, Kenya has a high chance of being a favorable outsourcing destination if correct measures are put in place. This policy brief outlines key strengths, including a highly skilled and competitive labour pool, neutral English accent, and strategic location as a regional hub for communication and finance. Critical success factors could include policy priority given to IT Business Process Outsourcing sector, in dedicated economic zones that spur growth, as well as cyber security training and awareness policies.en
dc.formatTexten
dc.format.extent1 digital file (11 p.)en
dc.identifier.urihttp://hdl.handle.net/10625/40113
dc.language.isoen
dc.publisherSchool of Computing and Informatics, University of Nairobi, Nairobi, KEen
dc.subjectINCENTIVESen
dc.subjectFOREIGN INVESTMENTen
dc.subjectBUSINESS SERVICESen
dc.subjectINFORMATION TECHNOLOGY ENABLED SERVICESen
dc.subjectEMPLOYMENT CREATIONen
dc.subjectKENYAen
dc.titleDevelopment of a business process outsourcing industry in Kenya : critical success factors; policy briefen
dc.typePolicy Briefen
idrc.copyright.holderTimothy M. Waema, Gilda Odera, Catherine N.A. Adeya-Weya, Peres Were, Euphraith Muthoni Masinde, Christopher Chepken, Eunice Kariuki, Peter Kenduiywo
idrc.copyright.oapermissionsourceOA Permission Licenseen
idrc.copyright.oareleasedocrecordsserverdocnumber266660
idrc.dspace.accessOpen Accessen
idrc.project.componentnumber104488001
idrc.project.number104488
idrc.project.titleResearch on Business Process Outsourcingen
idrc.rims.adhocgroupIDRC SUPPORTEDen

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