Egovernment for good governance in developing countries : documenting the efez project learning through book writing

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IDL-59797.pdf (748.66 KB)

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2011-10-30

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Abstract

In many situations, e-Government systems have been adopted simply for facade purposes. This pilot project aimed at building an e-Government system to electronically enable delivery of citizen-oriented services, (‘Etat-civil’ services), delivered at the local government office known as Bureau d'Etat Civil (BEC). The eFez platform has had a far-reaching organizational capacity-building impact on Fez's local government. The ICT-based system transformed the BEC functioning and workflow, and also enabled an unprecedented citizen-friendly service delivery. The report introduces a book/textbook product which will outline the eFez project, methodology and findings, while contributing to replication or scaling up in other countries.

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ICT4D, E-GOVERNMENT, ACCESS TO SERVICES, POLITICAL PARTICIPATION, MUNICIPALTIES, MUNICIPAL SERVICES, LOCAL LEVEL, LOCAL GOVERNANCE, FEZ, MOROCCO, NORTH OF SAHARA

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http://hdl.handle.net/10625/59797

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IDRC Research Results / Résultats de recherches du CRDI
2010-2019 / Années 2010-2019