Abstract:
Often legal and institutional reforms focus on substantive matters, but their effectiveness is closely related to bureaucratic procedural matters that determine the application of new laws or rules. This experiment was designed to increase levels of effort, productivity, and effectiveness of notifiers responsible for carrying out personal notification necessary for initiating and continuing a lawsuit. Preliminary results indicate that centralizing the case files and managing notifiers’ case loads by designing and assigning their routes produced a highly significant positive effect on notification procedures. On the other hand direct monitoring is found to be counterproductive.
