Service innovation in developing economies : evidence from Latin-American and Caribbean countries
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2013
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Abstract
Service innovation is becoming a crucial issue for developing economies, not only for growth but also for social inclusion. This paper proposes an analytical framework to understand key aspects of service innovation in developing economies and presents new evidence on its characteristics and links with economic and social outcomes. The paper is based on evidence from IDRC-funded case studies on services innovation performed in 6 different LAC countries (Argentina, Chile, Brazil, Uruguay, Costa Rica and Jamaica) and 9 sectors (tourism, software-TIC, outsourcing, mining, logistics, retail, creative services, sport services, and biotech services). Results reveal the importance of specificities in service innovation and suggest some policy implications.
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SERVICE INNOVATION, DEVELOPING ECONOMIES, INNOVATION POLICY, SERVICE INDUSTRY, SMALL ENTERPRISES, ECONOMIC ASPECTS, INNOVATION, GOVERNMENT POLICY, LATIN AMERICA, CARIBBEAN