Positioning for change : using Outcome Mapping to guide institutional change within a Regional Development Bank

Abstract

Using the recommendations drawn from an operations audit and identifying the transition of the organization towards new behaviours necessary for sustaining strategic objectives, Outcome Mapping was able to articulate a human dimension of change. The process of using Outcome Mapping to construct the change management framework (CMF) involved mobilization of planning and assessment teams (Project Steering Committee and Change Management Taskforce). The process was guided and facilitated by an external consultant. The study reports on this process.