Empowering regulators to protect consumer rights in the ICT sector : concluding workshop, Kigali, 10 December 2010

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133100.pdf (722.11 KB)

Date

2010

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Publisher

LINK Centre, University of the Witwatersrand, Johannesburg, ZA

Abstract

Many consumers in Africa are illiterate, uninformed, poor and disempowered which reinforces the asymmetry of power between operators and customers. The Rwanda Utilities Regulatory Agency (RURA) established a cross-sectoral Consumer Affairs Directorate to promote & protect the interest of consumers (2008). The presentation reviews activities in the area of telecommunications regulation in Rwanda, as well as promoting best practices.

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Keywords

CONSUMER DEMAND, CONSUMER PROTECTION, CONSUMER POLICY, TELECOMMUNICATIONS, ICT SECTOR, ICT REGULATIONS, EMPOWERING REGULATORS, TELECOM REGULATION, SOUTH OF SAHARA, REGULATION

Citation

URI

http://hdl.handle.net/10625/46621

DOI

Collections

IDRC Research Results / Résultats de recherches du CRDI
2010-2019 / Années 2010-2019
Research Results (ACACIA) / Résultats de recherches (ACACIA)