Customer Service by MTML : CRREA Mauritius workshop
Abstract
Mahanagar Telephone Mauritius Limited (MTML) is a telecommunications and Internet service provider in Mauritius. This presentation identifies service strategies for improved customer service and reliability in the telecommunications industry, and skills for customer care.
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Keywords
CONSUMER DEMAND, CONSUMER PROTECTION, CUSTOMER SERVICE, CUSTOMER NEEDS, CUSTOMER RELATIONSHIPS, COMMUNICATION SKILLS, TELECOMMUNICATIONS INDUSTRY, MAURITIUS, SOUTH OF SAHARA