Analyzing the impact of introducing an automated management information system within microfinance institutions

Date

2010

Journal Title

Journal ISSN

Volume Title

Publisher

School of Governance, Maastricht University

Abstract

Results of the research suggest that after implementation of the management information system (MIS) Mifos, there was an overall increase in service quality of the microfinance institutions (MFIs), increased quality of information provided to clients, and higher client satisfaction. The objective of MFIs is to give poor people in developing and emerging countries access to financial services to escape from poverty through creating their own living. Where off-the-shelf banking software often does not meet the unique requirements of MFIs, a possible answer to specific, low budget ICT needs could be an open source MIS designed for use by MFIs.

Description

The table of contents for this item can be shared with the requester. The requester may then choose one chapter, up to 10% of the item, as per the Fair Dealing provision of the Canadian Copyright Act

Keywords

INFORMATION SYSTEMS, INFORMATION TECHNOLOGY, INFORMATION MANAGEMENT, FINANCIAL MANAGEMENT, OPEN SOURCE SOFTWARE, MICROFINANCE

Citation

DOI