Empowering regulators to protect consumer rights in the ICT sector : Qualitative Research for Zambia Concluding Workshop, 10th June 2010, Chaminuka Lodge, Lusaka
Date
2010
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University of Zambia, Lusaka, ZM
Abstract
The survey and focus group concluded that “… deliberate and focused measures need to be undertaken by mobile operators and the regulator to improve ICT infrastructure and services in underserved rural areas.” This presentation provides a brief report on conditions for mobile communications systems in Zambia. It recommends that regulators make mobile customers a priority as well as prioritizing rural consumers.
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Keywords
ZAMBIA, ICT REGULATIONS, CONSUMER PROTECTION, ICT POLICY, QUALITATIVE RESEARCH, ICT INFRASTRUCTURE, MOBILE PHONES, RURAL ECONOMY, SOUTH OF SAHARA