Qualitative research for Zambia : empowering regulators to protect consumer rights in the ICT sector

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130559.pdf (550.5 KB)

Date

2010

Authors

Journal Title

Journal ISSN

Volume Title

Publisher

University of Zambia, Lusaka, ZM

Abstract

This phase of the research determined how much consumers know about their rights in ICT usage, what type of ICT services they consume, what type of procedures are available to them for escalating their complaints, and what recommendations consumers have for various stake holders in the ICT industry. Most African consumers have been unaware of their rights in relation to quality of service and pricing. Previous research clearly indicates the need for ICT sector regulators to focus on the needs of consumers. The findings in this report support the role of regulators in protecting consumer rights in Zambia.

Description

Keywords

CONSUMER PROTECTION, ZAMBIA, ICT POLICY, ICT SECTOR, QUALITATIVE RESEARCH, TERMS OF TRADE, PRICING, MOBILE PHONES, TELECOM REGULATIONS, REGULATORY REFORM, SOUTH OF SAHARA

Citation

URI

http://hdl.handle.net/10625/44144

DOI

Collections

IDRC Research Results / Résultats de recherches du CRDI
2010-2019 / Années 2010-2019
Research Results (ACACIA) / Résultats de recherches (ACACIA)